See what your customer experience is really built for

Should Your Company Use IVR or AI Agents?

Not all automation is created equal. Take the quiz to see whether legacy IVR still fits your needs, or if it’s time to become a hero in your company, stepping into the AI Agent era.

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FIND YOUR FIT

IVR Quiz

01 / 09

What level of automation does your customer service need?

Important:

GetVocal can also sit in between your current IVR/IVA and your live agents to:

- Train and strengthen your existing IVA to handle more complex conversations
- Boost accuracy and containment without risking customer experience
- Serve as the AI coordinator, orchestrating between systems and humans

IVR forces customers to adapt to technology. AI Agents adapt technology to customers. GetVocal AI Agents personalize CX without sacrificing control, compliance, or cost predictability.

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Proof of AI Agents with GetVocal

These gains happen inside individual conversations; faster routing, fewer handoffs, and more issues resolved end-to-end without escalation.

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77%+ first-contact resolution

32% time saved per call

36% fewer agent transfers

30%+ improvement in resolution rates within weeks

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O2 Virgin Media is moving beyond IVR and the results are measurable.

Legacy IVR systems route calls, but don't resolve problems. O2 Virgin Media replaced rigid keypad menus with AI Agents that understand customer intent from the first interaction.

Move beyond legacy IVR

Ready to Become an AI Hero in Your Company

Deploy AI Agents you can trust, control, and coach. Built for real conversations, real compliance, and real business outcomes.

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