Trusted by 100+ customer service teams managing thousands of customer conversations every day.
Challenges
Customer Conversations Need More Than Automation
Modern enterprises face a triple threat: human agents donβt scale, AI agents drift off-script, risking compliance and customer trust, and costs continue to rise across customer channels.
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Solution
Human-AI Hybrid Workforce for the Win
The most effective enterprise conversational solutions combine AI efficiency with human oversight; scaling without losing empathy, compliance, or control. Hybrid models keep interactions auditable, on-brand, and customer-centric.
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Get Vocal Way
Conversational AI Platform Built for the Human-AI Hybrid Era
GetVocal is a Conversational AI Platform with agents that follow your playbook, not their imagination. It blends real-time human oversight with deterministic AI to deliver punctual, protocol-driven conversations and hands off to human agents when needed.
Hybrid Human-AI Agents. Unmatched Control
Audit agent decisions in real-time. GetVocalβs glass-box approach ensures transparency at every step. When empathy or complex judgment is needed, AI knows when to hand off to a human.
Superpowered Logic
GetVocal can handle virtually any customer interaction scenario and act like a human, thanks to its logic, which uses all the information it receives about your customers across all touchpoints.
Blindspot-Free Learning & Self-improvement
Agents learn incrementally based on A/B testing, human feedback, and scientific quantitative metrics extracted from each conversation. We cover all contexts, from goal achievement to customer sentiment and intent trajectory.
The GetVocal AI Agent Learning Loop Recipe
Every interaction feeds a continuous learning loop: the AI analyzes sentiment, intention, goal completion, and drop rate to identify friction and improve outcomes. This intelligence powers smarter automation and more adaptive conversations over time.
Book a DemoHuman and AI Agents Hand-in-Hand
GetVocalβs Hybrid Orchestration Model allows you to blend human and AI agents across workflows with as much AI involvement as needed. You always know which agent is in control, and you can govern transitions seamlessly, ensuring quality, compliance, and trust.
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Logic Dictated by Unbreakable Protocols
GetVocalβs AI agents follow transparent, graph-based protocols that replicate business processes into precise, measurable steps. Each step can be powered by LLMs to deliver natural, human-like responses, but always within a clearly defined goal and context.
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Agent Control Center
We are building the future of AI fleet management. Enter the Agent Control Center. It creates a new CX role, which will be managing an entire fleet of AI agents on the frontline.
Agent Dashboard
Monitor real-time workloads and performance metrics across both AI and human agents at a glance.
Human-in-the-Loop Decision Control
When AI agents reach decision boundaries, they escalate requests for human approval, keeping you in charge.
Easy Escalation
Receive live sentiment alerts during conversations and intervene precisely when human empathy is needed.
Answer-Level Feedback
Provide targeted feedback on individual AI responses, much like coaching a teammate to refine their behavior.
Security
Host It Your Way: Your AI, Your Rules
GetVocal enables you to deploy AI agents behind your firewall, providing you with unmatched control over data and infrastructure. Prefer the cloud? We offer GDPR-compliant hosting options that keep your data sovereign and your operations simple.
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Compliance? Weβve Got You Covered
GetVocal is built to keep you ahead of regulations, not chasing them. Our platform supports GDPR, SOC 2, and HIPAA standards out of the box, and is engineered for full alignment with the EU AI Act.
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Launch within a few weeks
Launch agents quickly with rapid iterations, and extend their capabilities gradually.
Define Your Use Cases
We help you pinpoint the customer conversations where AI agents deliver the most impact, typically those with high call volumes, long resolution times, or repetitive requests.
Build Your First Agent Blueprint
We turn your process into a fully automated or hybrid blueprint. This step transforms your data (PDFs, help docs, CRM records, transcripts, etc.) into intelligent workflows.
Optimize to Reach Your Goals
Shadow your agent and give it feedback to iterate on its protocol. Launch fast. Learn faster. Your agent improves with every conversation while you retain complete control over its behavior.βββββο»Ώβο»Ώββββββο»Ώο»Ώβο»Ώβββββββββο»Ώββββββο»Ώββββββο»Ώβββββββο»Ώβο»Ώββββββο»Ώββββββο»Ώβββο»Ώββββο»Ώβββββββο»Ώο»Ώββββββο»Ώββββββββββο»Ώβββββββββββββββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώο»Ώββο»Ώο»Ώββο»Ώβββο»Ώο»Ώβββο»Ώββββββο»Ώβββββββο»Ώο»Ώβο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώββο»Ώο»Ώββββββο»Ώββο»Ώββββββββο»Ώββο»Ώββββο»Ώο»Ώβββββββββββββο»Ώββββο»Ώο»Ώββο»Ώβββο»Ώο»Ώβββββββββο»Ώο»Ώββο»Ώβββο»Ώβββββββο»Ώβο»Ώββββββο»Ώββο»Ώβββββββο»Ώββββββββο»Ώο»Ώββο»Ώββο»Ώβο»Ώβββββββββο»Ώο»Ώββββββββο»Ώβββο»Ώβο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββββββββββο»Ώββββο»Ώββββο»Ώβο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββο»Ώβο»Ώβο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώββββββββο»Ώββββββββββο»Ώβββββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββββο»Ώβββββο»Ώβο»Ώβββββο»Ώβββββββο»Ώβββββο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββββββββο»Ώβο»Ώβββο»Ώβο»Ώβββββββο»Ώβββο»Ώββββββββο»Ώο»Ώββο»Ώββο»Ώο»Ώο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώββββο»Ώββο»Ώο»Ώββββββο»Ώβββο»Ώβββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβββββββββββο»Ώββββββββο»Ώβββο»Ώο»Ώβββο»Ώββββββο»Ώβββββββο»Ώο»Ώβο»Ώβο»Ώβο»Ώβββββββο»Ώβο»Ώβββββο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβββββββββββββο»Ώο»Ώββββββββο»Ώβββο»Ώβο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββββββββββο»Ώββββο»Ώββββο»Ώβο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώββββββββο»Ώββββββββββο»Ώβββββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββββο»Ώβββββο»Ώβο»Ώβββββο»Ώβββββββο»Ώβββββο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββββββββο»Ώβο»Ώβββο»Ώβο»Ώβββββββο»Ώβββο»Ώββββββββο»Ώο»Ώββο»Ώββββββο»Ώβββββββο»Ώβββο»Ώβο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββο»Ώββββββββο»Ώββββββο»Ώβο»Ώβββββββββββββββββο»Ώο»Ώβ
Scale AI Agents
One agent becomes ten. Ten becomes a fleet. Scale across multiple functions, channels, and geographies without rebuilding from scratch or hiring armies of consultants.βββββο»Ώβο»Ώββββββο»Ώο»Ώβο»Ώβββββββββο»Ώββββββο»Ώββββββο»Ώβββββββο»Ώβο»Ώββββββο»Ώββββββο»Ώβββο»Ώββββο»Ώβββββββο»Ώο»Ώββββββο»Ώββββββββββο»Ώβββββββββββββββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώο»Ώββο»Ώο»Ώββο»Ώβββο»Ώο»Ώβββο»Ώββββββο»Ώβββββββο»Ώο»Ώβο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώββο»Ώο»Ώββββββο»Ώββο»Ώββββββββο»Ώββο»Ώββββο»Ώο»Ώβββββββββββββο»Ώββββο»Ώο»Ώββο»Ώβββο»Ώο»Ώβββββββββο»Ώο»Ώββο»Ώβββο»Ώβββββββο»Ώβο»Ώββββββο»Ώββο»Ώβββββββο»Ώββββββββο»Ώο»Ώββο»Ώββο»Ώβο»Ώβββββββββο»Ώο»Ώββββββββο»Ώβββο»Ώβο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββββββββββο»Ώββββο»Ώββββο»Ώβο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββο»Ώβο»Ώβο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώββββββββο»Ώββββββββββο»Ώβββββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββββο»Ώβο»Ώβββββο»Ώβο»Ώβββββββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββββββββο»Ώβο»Ώβββο»Ώβο»Ώβββββββο»Ώβββο»Ώββββββββο»Ώο»Ώββο»Ώββο»Ώο»Ώο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώββββο»Ώββο»Ώο»Ώββββββο»Ώβββο»Ώβββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβββββββββββο»Ώββββββββο»Ώβββο»Ώο»Ώβββο»Ώββββββο»Ώβββββββο»Ώο»Ώβο»Ώβο»Ώβο»Ώβββββββο»Ώβο»Ώβββββο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβο»Ώβββββββββββββο»Ώο»Ώββββββββο»Ώβββο»Ώβο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώββο»Ώββο»Ώβββο»Ώβββο»Ώβββο»Ώββββο»Ώββο»Ώβββββββββββο»Ώββββο»Ώββββο»Ώβο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββββββββο»Ώβββββββββο»Ώββββββββο»Ώββββββββββο»Ώβββββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββββββο»Ώβββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβο»Ώβββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββο»Ώββββββββο»Ώο»Ώβββο»Ώβββββο»Ώβββββββο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββο»Ώβο»Ώβο»Ώβββββο»Ώβο»Ώβββββο»Ώβο»Ώβββββββο»Ώβββο»Ώβββββββο»Ώβββο»Ώβββββββο»Ώββββββββο»Ώββββββββββο»Ώβο»Ώβββο»Ώβο»Ώβββββββο»Ώβββο»Ώββββββββο»Ώο»Ώββο»Ώββββββο»Ώβββββββο»Ώβββο»Ώβο»Ώβο»Ώβββββββββο»Ώβο»Ώβββββββο»Ώβββββββο»Ώο»Ώββο»Ώβββο»Ώββββββββο»Ώββββββο»Ώβο»Ώβββββββββββββββββο»Ώο»Ώβ
Resolve up to 2x more cases. Handle requests 3x faster.
Push real conversations, complex logic, and edge-case scenarios β see how GetVocal performs under pressure.