Trusted by 100+ customer service teams managing thousands of customer conversations every day.
Challenges
95% of AI Agents Fail
Modern enterprises face a triple threat: human agents don’t scale, AI agents drift off‑script, and costs keep rising across channels. In fact, 95% of enterprise AI pilots fail to deliver value due to poor governance and weak integration.
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Solution
Human-AI Hybrid Workforce for the Win
The most effective enterprise conversational solutions combine AI efficiency with human oversight; scaling without losing empathy, compliance, or control. Hybrid models keep interactions auditable, on-brand, and customer-centric.
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Get Vocal Way
Conversational AI Platform Built for the Human-AI Hybrid Era
GetVocal is the Conversational AI Platform to build and run agents that follow your playbook. They deliver protocol‑driven conversations with real‑time oversight and hand off seamlessly to humans when needed.
Hybrid Human-AI Agents. Unmatched Control
Audit agent decisions in real-time. GetVocal’s glass-box approach ensures transparency at every step. When empathy or complex judgment is needed, AI knows when to hand off to a human.
Superpowered AI
GetVocal AI can handle virtually any customer interaction scenario and act like a human, thanks to its superpowered AI. It uniquely uses all the information it receives about your customers across all touchpoints.
Blindspot-Free Learning & Self-improvement
AI Agents learn incrementally based on A/B testing, human feedback, and scientific quantitative metrics extracted from each conversation. We are the only ones to cover all contexts, from goal achievement to customer sentiment and intent trajectory.
The GetVocal Blindspot-Free Learning Loop
Each interaction fuels a continuous loop that analyzes sentiment, intent, goal success, and drop‑off to spot friction and raise performance. Real‑time human shadowing acts like supervisor training, transferring skills directly to AI agents. The result: automation that adapts quickly and delivers smarter, day by day.
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Build AI agents and blend them with human agents across workflows with as much AI involvement as needed. You always know which agent is in control, and you can govern transitions seamlessly, ensuring quality, compliance, and trust.
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Logic Dictated by Unbreakable Protocols
GetVocal’s AI agents follow transparent, graph-based protocols that replicate business processes into precise, measurable steps. Each step can be powered by LLMs to deliver natural, human-like responses, but always within a clearly defined goal and context.
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Agent Control Center
We are building the future of AI fleet management. Enter the Agent Control Center. It creates a new CX role, which will be managing an entire fleet of AI agents on the frontline.
Agent Dashboard
Monitor real-time workloads and performance metrics across both AI and human agents at a glance.
Human-in-the-Loop Decision Control
When AI agents reach decision boundaries, they escalate requests for human approval, keeping you in charge.
Easy Escalation
Receive live sentiment alerts during conversations and intervene precisely when human empathy is needed.
Answer-Level Feedback
Provide targeted feedback on individual AI responses, much like coaching a teammate to refine their behavior.
Security
Host It Your Way: Your AI, Your Rules
GetVocal enables you to deploy AI agents behind your firewall, providing you with unmatched control over data and infrastructure. Prefer the cloud? We offer GDPR-compliant hosting options that keep your data sovereign and your operations simple.
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Compliance? We’ve Got You Covered
GetVocal is built to keep you ahead of regulations, not chasing them. Our platform supports GDPR, SOC 2, and HIPAA standards out of the box, and is engineered for full alignment with the EU AI Act.
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Launch within a few weeks
Launch agents quickly with rapid iterations, and extend their capabilities gradually.
Define Your Use Cases
We help you pinpoint the customer conversations where AI agents deliver the most impact, typically those with high call volumes, long resolution times, or repetitive requests.
Build Your First Agent Blueprint
We turn your process into a fully automated or hybrid blueprint. This step transforms your data (PDFs, help docs, CRM records, transcripts, etc.) into intelligent workflows.
Optimize to Reach Your Goals
Shadow your agent and give it feedback to iterate on its protocol. Launch fast. Learn faster. Your agent improves with every conversation while you retain complete control over its behavior.
Scale AI Agents
One agent becomes ten. Ten becomes a fleet. Scale across multiple functions, channels, and geographies without rebuilding from scratch or hiring armies of consultants.
Resolve up to 2x more cases. Handle requests 3x faster.
Push real conversations, complex logic, and edge-case scenarios — see how GetVocal performs under pressure.